For Insurance Companies

Stop Fraudulent Theft Claims at FNOL

Instantly verify VIN authenticity—even when DMV titles and histories look clean.

Ghost (synthetic) VIN = a computer-generated VIN for a vehicle that was never manufactured.

Real-time API
Source-level manufacturer checks
Actionable SIU package

Not a History Report

We verify existence at the manufacturer/source level. DMV and history reports can't detect Ghost VINs—they rely on the same validation methods criminals exploit to get real titles for fake VINs.

If a VIN never left the factory, you shouldn't pay the claim.

We prove that—instantly.

How It Works for Claims

Simple integration into your FNOL and triage process

1

FNOL Captures VIN

Claim intake captures the VIN from the reported incident (theft, total loss, etc.)

2

API Returns Ghost Risk Score

Real-time response (< 2 seconds) with:

  • Ghost Risk Score (0–100): Higher scores = higher phantom risk
  • Manufacturer Verification Status: Exists / Not Found / Anomaly Detected
  • Anomaly Reasons: Specific triggers (not a black box)
3

Automated Rules: Score ≥ Threshold = Hold & Escalate

Claims system automatically holds payment and escalates to SIU based on configurable risk threshold. No manual review needed for routine claims.

4

SIU Downloads Evidence Pack

Complete documentation package with verification results, anomaly details, and supporting data for denial/referral. See sample pack →

5

Adjudicate

SIU investigates with evidence pack. Deny phantom claims, refer to law enforcement, or clear legitimate claims with full audit trail.

Solutions by Workflow

Tailored for Claims, Underwriting, and SIU teams

Claims

FNOL & Triage

Catch phantom claims at intake before any payout consideration.

Capabilities:

  • Auto-check VIN at FNOL intake
  • Hold/reserve guidance based on ghost score
  • Automated SIU escalation workflows
  • Indemnity leakage prevention
  • Audit trail for every decision
Underwriting

Bind Checks

Prevent policies on non-existent vehicles before they're issued.

Capabilities:

  • Pre-bind VIN authentication
  • Real-time risk scoring
  • Policy issuance rules engine integration
  • Portfolio risk assessment
  • New business fraud prevention
SIU

Investigation & Recovery

Build prosecutable cases with comprehensive evidence packages.

Capabilities:

  • Ring-pattern detection across claims
  • Evidentiary reports for referrals
  • NICB submission documentation
  • Subrogation recovery support
  • Cross-claim fraud network mapping

Actionable Reasons, Not a Black Box

See exactly why a VIN was flagged—no mystery algorithms

Top Anomaly Triggers

No OEM Production Record

VIN not found in manufacturer production databases for the specified model/year

Check-Digit Passes But Plant/Sequence Invalid

VIN passes basic validation but plant code and sequence number don't match manufacturer cross-source data

Model Year / Plant Code Mismatch

Manufacturing plant code doesn't match vehicles produced that year for the specified model

Sequential Anomaly in Production Series

VIN sequence doesn't align with documented production run for that vehicle line

Every flagged VIN includes specific trigger reasons in the API response and evidence pack. Your adjusters and SIU investigators know exactly what to investigate.

SIU Evidence Pack Sample

What you get to document denials and referrals

Evidence Pack Contents

  • Verification Summary: Ghost risk score, manufacturer status, timestamp
  • Anomaly Details: Specific reasons VIN was flagged (plant code, sequence, etc.)
  • Cross-Source Analysis: Manufacturer database comparison results
  • Historical Pattern Data: Related flagged VINs in your portfolio (ring detection)
  • Audit Trail: Full API request/response log for compliance
  • Regulatory References: Supporting documentation for NICB submissions
  • Recommended Actions: Hold payment, request additional docs, refer to SIU

Download Sample Pack

See exactly what your SIU team receives for every high-risk VIN. Real format, anonymized data.

SIU_Evidence_Pack_Sample.pdf
2.4 MB • 12 pages
Download Sample Pack

Batch Audit: Uncover Past Phantom Payouts

Scan historical claims to identify indemnity leakage and potential recoveries

Already Paid Phantom Claims?

Audit last 24 months of auto claims in one week. We deliver a ranked list of likely phantom payouts and documentation for recoveries.

Batch Audit Process

  • Upload 12–36 months of closed claims (CSV/SFTP)
  • We verify every VIN against manufacturer sources
  • Receive risk-ranked report with flagged claims
  • Get recoveries list with evidence packs
  • Quantify total indemnity leakage exposure
Request Free Backtest

Backtest Results Example

Sample Carrier (anonymized)
$8.4M
Phantom payouts identified
Claims Scanned
127,000
Ghost VINs Flagged
143
False Positive Rate
< 2%

Insurance-Specific Case Study

Real results from a mid-market auto insurer (anonymized)

Regional Auto Insurer • 12-Month Claims Backtest

Dataset
94,500
Auto claims processed
Flagged
87
Phantom claims identified
Prevented
$7.8M
Total payouts avoided
+ $2M+ annual savings
from ongoing prevention

Methodology & Accuracy

Detection Accuracy
  • • True Positives: 85 (97.7%)
  • • False Positives: 2 (2.3%)
  • • False Negatives: ~3 (est.)*
Time Window
  • • Claim dates: Jan–Dec 2023
  • • Analysis completed: Jan 2024
  • • Turnaround: 5 business days

*FN estimate based on subsequent law enforcement recoveries showing additional ghost VINs in original dataset

Business Impact

  • Identified 4 fraud rings operating across 7 states
  • Average phantom claim value: $54,000
  • 87% of flagged claims confirmed phantom via SIU investigation
  • 2 false positives were legitimate VINs with data entry errors (corrected)
  • Carrier implemented real-time FNOL checking based on results
  • Estimated $2M+ annual savings from ongoing prevention

Platform Integrations

Seamless connection to your existing claims and policy systems

Claims Management Systems

GW
Guidewire ClaimCenter
✓ Native Connector
DC
Duck Creek Claims
✓ Native Connector
SP
Sapiens ClaimsPro
○ API Integration
SF
Salesforce Financial Services Cloud
✓ Pre-built Recipe
Custom Integration
○ API/SFTP + Implementation Playbook

Integration Options

  • REST API: Real-time verification at FNOL, < 2s response
  • Batch SFTP: Nightly batch processing for portfolio audits
  • Webhook Push: Event-driven updates to your system
  • Embedded Widget: Drop-in verification UI for claims portals

Implementation Timeline

Native Connector 2–4 weeks
API Integration 1–2 weeks
Batch SFTP < 1 week

Performance & SLAs

Enterprise-grade reliability for mission-critical claims operations

< 2s

Real-Time Response

99.9th percentile API response time

99.95%

Uptime SLA

Enterprise availability guarantee

100K+

Batch Throughput

VINs per batch upload (overnight processing)

Support & Escalation

Business Hours
8am–8pm ET Mon–Fri • Email & phone support • 4-hour response SLA
Critical Issues
24/7 escalation hotline • 1-hour response for P1 incidents
Dedicated CSM
Enterprise accounts receive dedicated Customer Success Manager + fraud analyst consultation

Custom Pricing

Volume-based pricing that pays for itself

Your Investment Pays for Itself

Preventing just one phantom claim typically covers the cost of verifying thousands of VINs. Our pricing is designed to deliver immediate positive ROI.

1
Phantom Claim
Average payout: $55K
=
Cost Recovered
Investment paid back
Future Savings
Every claim after = pure savings

Real Results from Mid-Market Insurers

87
Phantom claims detected
$7.8M
Payouts prevented
< 2%
False positive rate

Get Your Custom Quote

We'll analyze your claim volume and fraud exposure to show exactly how verification pays for itself in your portfolio.

What to Do When We Flag a VIN

Reduce anxiety about operationalizing—clear playbook for your team

Standard Operating Procedure

1

Immediate: Hold Payment & Set Reserves

Claims system automatically places hold on claim. Adjuster notified of ghost risk score. Reserves adjusted based on score severity.

2

Request Additional Documentation

Contact claimant for: Original manufacturer invoice/window sticker • Purchase receipt • Lienholder information • Photos of VIN plate and federal certification label

3

Refer to SIU for Investigation

SIU downloads evidence pack and investigates. Cross-check against NICB, NCIC, state DMV records. Interview claimant if needed.

4

Adjudicate Based on Findings

Confirmed Ghost VIN: Deny claim, refer to law enforcement, submit to NICB
Inconclusive: Request independent VIN inspection
False Positive: Clear hold, process claim normally

Audit Trail Included

Every decision is logged: API call timestamp, score, reasons, adjuster actions. Full defensibility for regulatory audits and litigation.

Ready to Stop Phantom Claims?

Start with a free backtest of your closed claims or book a 30-minute demo